General conditions

If you find a lower rate somewhere else, we'll match it, and take another
10% off!

Definition

If, within 24 hours after booking an all seasons hotel online at www.all-seasons-hotels.com, you find an equivalent offer on another website for the same hotel at a lower rate, we promise to match the lower rate and take another 10% off the price.

Application of the guarantee

The Best Price Guarantee applies to all seasons hotel reservations made online at www.all-seasons-hotels.com, forwhich a reservation confirmation number was given to validate the reservation.
To submit a claim under the Best Price Guarantee, you must complete the online claim form at www.all-seasons-hotels.com.

Applicable rates / Exclusions

The Best Price Guarantee applies only to reservations of all seasons hotel rooms, excluding the sale of all-inclusive packages (including an offer proposed at the hotel, transport services or any other service related to the room booking).

The rates covered by the Best Price Guarantee must be accessible to the general public and available for reservation; expressly excluded are:

group rates
corporate rates
rates granted to conference and seminar organizers
rates granted to Accor partners and their employees
rates granted to Accor employees

Type of rooms

The Best Price Guarantee applies to the equivalent room type as that booked on the site Internet www.all-seasons-hotels.com.

The equivalent type of room must be available and bookable on another Internet site at the time of claim verification by the Accor customer service department.

Dates and length of the stay

The Best Price Guarantee applies to the same dates as those booked on the www.all-seasons-hotels.com site.

For claims concerning a booking of two or more consecutive nights (at the same hotel), the Best Price Guarantee applies on the basis of the price per night and not on the total amount of the stay.

Currency

If the rate found on another Internet site is given in a currency different from that of the rate booked on www.all-seasons-hotels.com, the Customer Service department will convert this rate into the same currency as the rate offered on www.all-seasons-hotels.com.

The exchange rate used will be the Accor exchange rate in effect on www.all-seasons-hotels.com at the time of the initial reservation.

After converting the rate, Accor reserves the right to refuse a claim, in particular if the difference between the rates is due to the fact that the two Internet sites use different currency exchange rates.

Sales Conditions

requirement of prepayment and deposits
cancellation conditions
conditions for modifying a reservation

Submitting a claim

The online claim form can be accessed at www.all-seasons-hotels.com. All required fields must completed and the form validated. Incomplete claims will not be accepted.

A completed claim may be made within the 24 hours following the booking made on www.all-seasons-hotels.com, as attested to by the time on the booking confirmation, and 72 hours before the scheduled arrival at the hotel. If the original booking was made within the 72 hours preceding the arrival at the hotel, the Best Price Guarantee does not apply.

Claim Handling

After verification by the customer service department, the Best Price Guarantee will be granted if your claim meets all the conditions of application. The customer service department will send an e-mail with the reservation confirmation number as well as the new rate applicable.

In the case of a prepaid reservation rate, the hotel will reimburse the difference in price on the credit card initially debited online.

If the claim does not meet the conditions of the Best Price Guarantee, the customer service department will send the claimant an e-mail stating that the Guarantee cannot be applied.

Should the claimant wish to cancel the reservation made on www.all-seasons-hotels.com, the cancellation conditions applicable are those stated in the sales conditions presented on the site.

Billing at check-out

At check-out, the rate confirmed by the Customer Service department will be billed together with any other services not included in the reservation (restaurant, bar, etc.).

In the event that the rate was prepaid at the time of the booking, only the services not included in the reservation (restaurant, bar, etc.) will be billed at check-out.

Compliments Points will be credited to Accor loyalty card holders on the basis of the rate actually billed at the hotel.

Liability

Accor declines any responsibility regarding any expenses that may arise from canceling a reservation, for all reservations made on any Internet site other than www.all-seasons-hotels.com.

Accor reserves the right to modify or terminate the Best Price Guarantee and the conditions of the Guarantee at any time without prior notice.